Frequently Asked Questions
How can I sell Klaussner goods?
Klaussner Home Furnishings can provide you with a couple of options on selling our product. Click here to see the licensing opportunities and receive more information.
How can I become a licensee?
To become a licensee you can email licensing@klaussner.com or go to the licensing page for more information.
How can I find out about job opportunities at Klaussner Home Furnishings?
Click here to see how you can join the Klaussner home furnishings team.
How can I contact Klaussner corporate offices?
Klaussner corporate offices are located in Asheboro, NC and can be reached by mail at:
Klaussner Home Furnishings
405 Lewallen Rd
Asheboro, NC 27204
By Phone: 1-800-828-9534
How do I take care of my new furniture?
Caring for you furniture is a simple process that should be done to increase the life of your new purchase. Visit our Product Care to find the care for your items.
I have seen a specific collection at a store but I do not see it on your website. Is it discontinued?
Klaussner products are so vast that we cannot show everything possible on the website. Please contact your local store for more details.
Can I get a certain fabric on a certain style?
Yes, most of our dealers have the capabilities to help you pick out the style and fabric that is personally yours and fulfill a custom order.
If warranty service is needed where do I go for help?
To obtain warranty service you must contact the original furniture retailer from whom you purchased the product and provide the serial number and proof of the original purchase. Furniture purchased under conditions of “as-is”, floor model, or second hand, is not covered under Manufacturer’s warranty. Extended or additional warranties are not the responsibility of the manufacturer.
How do I clean my upholstered furniture?
Our upholstered furniture has a deck label either located under the seat cushions or underneath the furniture itself. The label shows the cleaning codes and explanation for cleaning according to the code of the fabric. To determine the cleaning code of your fabric you may contact either the furniture retailer or manufacturer at 1-888-732-5948.
Explanations of Cleaning Codes for Fabrics are also found on our website by clicking here.
I need assembly instructions for my furniture. Can you send this to me?
If the items you purchased require assembly, the instructions should have been in the box the product came in. If this is missing or you have misplaced it, please provide us with the following information: your name, address, telephone number, a copy of your bill of sale, and the manufacturer’s style number of the piece that needs to be assembled.
Either fax this to 1-800-732-9329 to the attention of Consumer Relations
or mail to:
Klaussner Home Furnishings
P.O. Drawer 220
Asheboro, NC 27204
Attention: Consumer Relations
I am missing the hardware to assemble my furniture. Can you send this to me?
If you received your furniture in a secure box, all the hardware should have been packaged inside. You should contact the furniture retail dealer with whom you purchased the product. They can order the parts through Klaussner Home Furnishings Parts Department.
Are you sharing my personal information?
No, We do not share your information with any other company.
What is a cookie?
Cookies are a small amount of data that is on your computer which contains your wish list and items that you may have looked at previously. Cookies make your experience on klaussner.com a more enjoyable and interactive experience.
